Services

When you are with This Planet - you are never alone.

We provide a range of support services, so when you need help you are not alone. We are here to help.

Telephone and Email Support

Answering your questions and providing support about our software solutions. This is included in your annual support and updates fee.

Remote Support

Accessing your Venus database to troubleshoot any problems you may experience and install your upgrades.

Software Hosting

Hosting your This Planet Software on a secure server at a dedicated data centre with redundant internet. You have 24/7 access anywhere in the world, with internet access. We look after daily back-ups, upgrades and we can sign-on to troubleshoot any problems. Great for growing agencies who want to expand their business, not their IT infrastructure.

Business Bodyguard

Protecting your business in the event of a catastrophic event or system or server failure. This Planet takes a daily back-up of your system and maintains a copy of your software environment and data, storing them in a secure and dedicated site. In the event of a catastrophic event, we can get you up and running again in hours, not days or weeks!

Training

Providing training options that suit you and your team – online, at your site or at our Sunshine Coast Training facility.

Data Migration

Helping you to move, clean and consolidate the information from your existing system(s) and applications and transferring it into your Venus. Save time and improve data integrity with this Planet’s Data Migration service.

For more information, please contact This Planet on +61 7 5450 1599.